Bookings can be made to our office by email:
, or by facsimile (+84-4) 37 164 133 and shall be confirmed
within 5 working days.
Full settlement should be received no later than 45 working days
prior to passenger s’ arrival. Payment should be made by telegraphic
transfer, internet transfer to our following account details:
Account name: Discovery Indochina
Account number: 3428625
Bank name: ANZ Bank
Address: 14 Le Thai To str., Hanoi,
Tel: +844-8 258190
Or by major credit cards
(Visa or Master card only)
All trips require a non-refundable deposit of US$100 per
person. The deposits will confirm your reservation until 45 days prior to
trip departure, at which time the balance of the trip is due. If the balance
is not paid in full by the due date, the booking will be regarded as
As a general rule, unless otherwise stated, our policy is that all
cancellation must be informed in writing either by email or fax.
Cancellations will be subject to the following charges:
* More than 45 days prior to trip departure. No charge, however 100$US
deposit is non-refundable.
* 30-45 days before arrival: 10% charge
* 15-29 days before arrival: 40% charge
* 3-14 days before arrival: 60% charge
* Within 2 days before arrival: 100% charge
Trip insurance is required for
our trips. An insurance policy number for our all-inclusive travel
insurance, which includes trip cancellation, medical evacuation and other
coverage, should be confirmed upon your trip departure.
Tour costs and what inclusion/exclusion are listed on the itinerary for
each tour. Unless indicated otherwise on the tour itinerary, the tour fee
includes: accommodations in double/twin occupancy and meals as stated, all
transportation during the tour, entrance fees , and services of a local tour
guide. Tour costs are based in USD and per person. No refunds will be given
for unutilized services.
Voucher will be issued by DISCOVERY INDOCHINA after the booked
trip is confirmed and payment is completed. A service voucher
will be sent by email/fax or snail mail to passenger.
No refunds nor exchanges can be made in respect of accommodation,
meals, sightseeing tours, transport or any other services which are included
in the tour prices but not utilized by the tour member. DISCOVERY INDOCHINA
is not responsible for any loss, injury or damage sustained by passengers.
Additional expenses incurred due to delays or postponement, accidents,
inclement weather, political restrictions or any other causes must be
covered by the passengers. Passengers are required to have full travel
insurance covered. This include trip cancellation, medical emergency
evacuation, and other coverage. Airline schedule, train timetable and local
conditions may affect accommodation and itineraries. Should this occur,
DISCOVERY INDOCHINA will endeavor to substitute a suitable arrangement of
DISCOVERY INDOCHINA will act as an intermediary between the clients
and other services suppliers such as air, train, boat hotels in the event of